Privacy Policy
This policy explains what information Vespera Tail collects when you visit our store or place an order.
- Information we collect: your name, email address, shipping address, and order details when you purchase. Payment is processed securely by our payment partners (Stripe / PayPal); we do not store your full card number.
- Cookies: we use cookies to keep your cart and login session, and to understand site usage.
- How we use it: to fulfill orders, provide support, and improve our products. We do not sell your personal data.
- Your rights: you may request access to, correction of, or deletion of your data by contacting us.
Refund & Return Policy
We want you and your pet to be happy with every order.
- Returns: unused items in original condition may be returned within 30 days of delivery.
- How to request: contact us with your order number and the reason for return. We will provide return instructions.
- Refunds: once we receive and inspect the returned item, refunds are issued to your original payment method within 5–10 business days.
- Non-returnable: personalized or customized items (made to order and cannot be resold).
Terms of Service
By using this website you agree to the following terms.
- All product images, text, and branding are the property of Vespera Tail and may not be reused without permission.
- Prices and availability are subject to change. We reserve the right to cancel an order in case of pricing or stock errors.
- Our products are intended for use with pets under owner supervision. Vespera Tail is not liable for misuse.
- These terms are governed by applicable consumer protection laws.
